Kara in partnership with Nairobi Metropolitan Services (NMS) has launched an online and mobile application platform called “Hatua” (www.hatua.or.ke) which will allow users to file complaints and report cases of waste management in the residential areas,

to the County government. The online platform was officially launched during the celebration to mark this year’s World Water Day event held on 22nd March 2022 at Kariokor Social Hall in Kamukunji Constituency. The event was graced by the CEO National Environmental Complaints Committee (NECC), Dr. John Chumo as well as Chief Officer, Water, Sanitation and Energy at NMS Mr. Mario Kainga and NEMA Deputy Head of Marine and Wetlands Mr. Isaac Elmi.

The online platform which was designed by KARA in collaboration with the United Nations Development Programme (UNDP) and the European Union (EU), is aimed at improving service delivery across the County. The platform is designed to enhance access to environmental justice by accelerating resolution of complaints on solid waste management raised by the public. It enhances service delivery efficiency for youth waste pickers, Resident Associations members, County government, environmental ombudsman among others.

Speaking during the launch, KARA CEO, Henry Ochieng said that garbage collection still remains one of the major problems affecting Nairobi residents and sustainable solutions need to be designed. He stated that the new platform will enable users to track their complaints and see the progress being made to address the complaints in real time. “We have been receiving complaints on environmental issues and we work closely with the county government and other agencies to find solutions. The platform will make it easier to arrive at a speedy resolution of the reported environmental challenges” said Mr. Ochieng.

Dr John Chumo, CEO the National Environmental Complaints Committee (NECC), lauded introduction of the platform noting it will improve governance in terms of service delivery. “The app will help NECC officials work even faster because they will be able to get reports of environmental pollution as they happen,” he said.
Both the web platform and the Mobile Application enable users to create user accounts or profiles and communicate their issues and complaints via the accounts. The web and app interfaces are interconnected in that whatever action is conducted on either is synchronized on the other. The users can then track the progress of their complaints, the action taken by the relevant government agency and receive real time feedback when their issues or complaints are resolved.The platform has several players, including KARA, the Nairobi Metropolitan Services (NMS) and the National Environmental Complaints Committee (NECC). Each of the players have independent but interlinked portals.
The user guide for the Hatua Platform can be accessed here………………..