On March 27, 2013, 47 elected county governors were sworn in, officially signifying Kenya’s adoption of a devolved system of government.

To carry out the implementation of the new governance system, all counties were expected to develop County Integrated Development Plans (CIDPs) to guide their development programmes and by extension service delivery agenda. The CIDP is a 5 year plan that informs the county’s annual budget in conformity with Article 220(2) of the Constitution and Public Finance Management (PFM) Act 126. The plans reflect the strategic midterm priorities of the county governments and contain specific goals and objectives. The first cycle of devolution came to an end in 2017 and County Governments have developed CIDPs for the second cycle which will run up to 2022.

Considerable progress has been made in regards to implementation of the CIDP and service delivery since the establishment of County Governments. However, a number of challenges have also been noted and lessons learnt. Pubic perceptions are varied as far as effectiveness of the County Government in service delivery is concerned.

In order to independently assess public perception as far as service delivery is concerned, Kara commissioned IPSOS Kenya to launch a citizen driven Service Delivery survey focusing on public perception on selected County Governments performance on specific service delivery areas. The goal was to capture public perception as regards service delivery in selected Counties and provide data that can inform decisions on areas that various stakeholders (County Government, Civil Society, Development Partners) should give more attention to in order to improve service delivery at the Counties.

The survey focused on broad service delivery areas with the aim of identifying areas where the Counties have performed well and also areas where there is room for improvement. Specifically, the survey considered public perception in the following areas:      

  • Political, in the context of how devolution has contributed to enhancing participatory democracy as advocated in the Constitution;
  • Economic: effect of devolution on ease of doing business and status of entrepreneurship at the County level;
  • Social, human development indicators such as access to education, health and alleviation of poverty and
  • Environmental trends, are ecological considerations given high precedence over economic exploitation of natural resources?

The focus of the survey is forward looking and intended to provide objective data on service delivery perception of the Counties. The following Counties (Big five) were considered: Nairobi, Mombasa, Kisumu, Uasin Gishu, Nakuru.

Download our press release and the full survey results here.

Henry Ochieng
Chief Executive Officer
The Kenya Alliance of Resident Associations