Kenya Power has introduced a service, under the *977# USSD code, that will enable its prepaid and postpaid customers to manage their bills.

Under the new service, the company’s post-paid customers can now take advantage of the self-read option on *977# to submit their meter readings to get their actual monthly bills. Every month, customers who register for the self-read option will get a prompt asking them to submit their readings within the next three days.

The platform also enables pre-paid customers to purchase tokens and retrieve the last three purchased By dialing *977#, customers can also report outages, apply for new electricity connections, and verify the identities of people presenting as employees or contractors of the company.
The USSD code is part of innovative solutions that the company is deploying to enhance service delivery, and improve customer experience by promoting interaction in a more reliable, affordable, convenient and fast manner